Terms & Conditions

Last updated: 30 June 2026  ·  OopWee Digital Marketing Ltd

Please read these Terms and Conditions ("Terms") carefully before engaging OopWee Digital Marketing Ltd ("OopWee", "we", "us") for any services. By submitting an enquiry, signing a Service Agreement, or engaging our services, you ("the Client") agree to be bound by these Terms.

1. About Us

• Company: OopWee Digital Marketing Ltd
• Registered address: 47 Bengal Street, Manchester, M4 6BB
• Contact: legal@oopwee.com

2. Our Services

OopWee provides digital marketing services to small businesses, which may include:

• Website design and development
• Search engine optimisation (SEO)
• Pay-per-click advertising (Google Ads, Meta Ads)
• Social media management and content
• Email marketing and CRM setup
• AI-powered content and automation
• Analytics setup and reporting

The specific services, scope, and performance metrics for each Client are agreed in a separate written Service Agreement prior to commencement of work.

3. Our Results-Based Model

The following terms apply to our results-based arrangement:

• Definition of Results: "Results" are defined in the individual Service Agreement and may include qualified leads, confirmed sales, booked appointments, or other measurable outcomes agreed in writing.
• Commission Rate: The agreed percentage or fixed amount per result is specified in the Service Agreement.
• Tracking: Results are tracked using mutually agreed methods (e.g. call tracking, form submissions, CRM records, pixel tracking). The Client agrees to provide reasonable access to tracking data.
• Reporting: OopWee will provide regular performance reports. The Client agrees to review and flag any discrepancies within 7 days of receipt.
• Payment: Invoices are issued monthly for results delivered in the preceding month. Payment is due within 14 days of invoice date.
• Disputed Results: Any results in dispute must be raised in writing within 7 days. OopWee and the Client will endeavour to resolve disputes within 14 days.

4. Client Responsibilities

To allow OopWee to deliver results effectively, the Client agrees to:

• Provide timely access to necessary accounts, platforms, and assets (e.g. website, ad accounts, Google Business Profile)
• Respond promptly to OopWee communications (within 3 business days)
• Ensure the business, its products or services, and any claims made in marketing materials are lawful and accurate
• Notify OopWee of any changes to business operations that may affect campaign performance
• Honour and fulfil leads and sales generated by OopWee campaigns in good faith
• Not artificially inflate or manipulate results data

5. Intellectual Property

Client materials: The Client retains all intellectual property rights in materials they provide to OopWee (logos, images, copy, etc.).

Deliverables & Intellectual Property: All websites, ad creatives, written content, and other deliverables created by OopWee remain the property of OopWee until a separate buyout agreement is entered into. The Client is granted a non-exclusive licence to use such deliverables solely for the purposes of the engagement while the Service Agreement is active.

Buyout on Termination: If the engagement is terminated by either party and the Client wishes to retain ownership of deliverables built by OopWee (including but not limited to websites, e-commerce stores, ad account structures, and creative assets), the Client may purchase those deliverables outright at a fee agreed in writing by both parties. The buyout fee shall reflect the time invested and complexity of the build, with a minimum fee of £1,500 for basic websites or simple campaign assets, up to a maximum of £25,000 for full e-commerce builds or complex multi-channel marketing systems. OopWee will provide a written buyout quote within 14 days of a termination notice. Until the buyout fee is paid in full, the Client has no right to use, copy, or transfer any deliverables.

OopWee tools and systems: Any proprietary systems, templates, frameworks, or processes used by OopWee in delivering services remain the property of OopWee and are licensed (not sold) to the Client for the duration of the engagement.

Portfolio: OopWee reserves the right to reference the Client and results achieved (with appropriate anonymisation if requested) in marketing materials, case studies, and portfolio work, unless otherwise agreed in writing.

6. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the engagement. This obligation survives termination of the agreement for a period of 2 years. Confidential information does not include information that is publicly available or independently developed.

7. Limitation of Liability

OopWee uses reasonable skill and care in delivering services but cannot guarantee specific results, as marketing outcomes depend on many factors outside our control (market conditions, competition, product quality, pricing, etc.).

• OopWee's total liability to the Client for any claim arising from services shall not exceed the total fees paid by the Client in the 3 months preceding the claim.
• OopWee is not liable for indirect, consequential, or incidental losses including loss of profits, loss of data, or business interruption.
• Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence.

8. Third-Party Platforms

Our services involve operating on third-party platforms (Google, Meta, etc.). OopWee is not responsible for changes to platform policies, ad account suspensions, algorithm updates, or other platform decisions outside our control. Ad spend budgets are managed on behalf of the Client; where the Client provides ad spend, this is separate from OopWee's fees.

9. Termination

• By either party: Either party may terminate the engagement with 30 days' written notice.
• Immediate termination: OopWee may terminate immediately if the Client breaches these Terms, fails to pay invoices within 30 days of the due date, or acts in a manner that brings OopWee into disrepute.
• Outstanding payments: All fees for results delivered prior to the termination date remain payable.
• Return of assets: Upon termination, each party will return or destroy the other's confidential information and materials within 14 days.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Amendments

OopWee reserves the right to update these Terms at any time. Updated Terms will be published on this page with a revised date. Continued engagement with OopWee after such changes constitutes acceptance of the updated Terms. For active Client engagements, material changes will be communicated directly.

12. Entire Agreement

These Terms, together with any signed Service Agreement, constitute the entire agreement between OopWee and the Client and supersede all prior discussions, representations, or agreements.

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